Residential pest management proposal
18 Herne Bay Road.
Annual service
proposal.
Prepared for Joe Sinclair.
Quarterly pest management, inspection and reporting.
01 / Your property
Residential property
and service approach.
This proposal sets out an annual pest management programme for 18 Herne Bay Road, Herne Bay, Auckland, prepared for Joe Sinclair.
The programme combines scheduled inspections, preventative monitoring and treatment where required. Service decisions are based on observed pest activity, property conditions and the agreed scope of work.
18 Herne Bay Road
Herne Bay, Auckland
02 / Your residential profile
Your residential
service record.
Property documents, service reports, photographs and investigation findings are maintained together in a residential profile for the client to review.
The profile records observations, completed work and matters requiring further assessment, alongside supporting documentation.
View sample residential profileAn illustrative example with fictional records, not Joe’s personal profile. Opens in a new tab.
Supporting documents
Your service programme and company registration, insurance and qualification documents.
Service records
Service reports, photographs and investigation findings, kept together as the work progresses.
Recommendations
Recommendations and follow-up notes alongside your visit schedule and invoices.
03 / Your programme advantage
Regular care.
A better annual rate.
Four scheduled visits at a reduced programme rate, with ongoing ant management, monitoring and consultation included.
Regular visits: $1,580 + GST / year
Save $580 + GST annually
Approximately 37% less than four regular visits at $395 + GST each.
NZD · $250 + GST per quarterly visit
Your annual programme
Value and feesOngoing monitoring included
Ant management, monitoring and consultation; preventative rodent monitoring and risk assessment; digital service reports and your residential profile. Included within the agreed programme scope, with no separate monitoring fee.
Emergency call-outs — additional
$495 + GST each · 2 × $495 = $990 + GST
Access to two annually, subject to assessment and warranty. Not included in the annual fee or savings calculation. Charges and any additional treatment are approved before work proceeds; covered follow-ups remain subject to warranty terms.
“Inspection findings inform treatment decisions.
Service records document the work completed.”
Service approach
04 / Scope and conditions
What's Included. What's Additional.
No Surprises.
The following provisions define the quarterly programme scope, additional services and treatment warranty.
Included in your annual programme
- Four quarterly general pest treatments and inspections
- Ongoing ant management, monitoring and consultation
- Crawling insect management, including garden cockroaches
- Preventative rodent monitoring and risk assessment
- Moisture meter readings where relevant
- Thermal imaging assessments where appropriate
- Digital service documentation and reporting
- Six-month treatment warranty, subject to the terms below
Two additional emergency call-outs$495 + GST each; subject to assessment and warranty.
The contract provides access to two additional emergency call-outs annually. These call-outs are not automatically free of charge. The regular call-out fee is $495 + GST each ($990 + GST for two), separate from the annual programme fee.
Each request will be assessed according to the specific pest issue, urgency, treatment requirements and whether the issue falls within the existing service warranty.
Any additional treatment charges will be discussed and approved before work proceeds. Warranty-covered follow-up treatments remain subject to the warranty terms.
Conditions requiring a separate quotationSpecialist infestations & extraordinary circumstances
German Cockroach Infestations
Established German cockroach infestations requiring specialised treatment programmes, repeated applications or intensive monitoring.
Significant Rodent Infestations
Rodent infestations requiring intensive control, additional baiting infrastructure, exclusion works or repeated visits beyond preventative monitoring.
External & Environmental Disruptions
New or significantly increased pest infestations arising from extraordinary external circumstances, including:
- Flooding or extreme weather events.
- Major renovations or structural alterations.
- Nearby construction or demolition activity.
- Significant changes to neighbouring properties or surrounding environmental conditions.
Such conditions will be assessed individually, with treatment options and pricing agreed before proceeding. Ordinary seasonal pest activity remains within the intended scope of the quarterly programme.
Your six-month service warrantyApplies to the specified pest and treated areas.
Every qualifying pest-control treatment performed by PestAside carries a six-month service warranty covering the specified pest and treated areas.
The warranty includes appropriate follow-up assessment and remedial treatment where covered pest activity returns during the warranty period.
The warranty does not extend to excluded infestations, extraordinary external environmental changes or unrelated pest problems.
The warranty is treatment-specific and does not guarantee that a property will remain completely pest-free.
05 / Personnel
Service personnel
and responsibilities.
Harley Williams manages PestAside and supervises service delivery. Duncan Iannes is engaged independently for serious or specialist cases.
Technician and Business
Harley Williams
Harley founded PestAside and is responsible for its business operations and technical work. He prepared this proposal and remains the client’s primary contact for inspections, service coordination and reporting. His specialist work includes timber pests and termites.
Senior Consultant
Duncan Iannes
Duncan works with PestAside as an independent senior consultant. He is engaged for serious pest issues or specialist cases requiring additional diagnostic assessment, including moisture patterns and thermal findings. His involvement is determined case by case and does not form part of routine scheduled maintenance.
Routine service allocation
Routine quarterly visits are carried out by PestAside’s trained general service staff, under Harley’s supervision. The company reserves the right to have routine work performed by general staff. Harley personally oversees assessments, complex treatments and non-routine issues.
05 / Documentation pack
Company credentials.
Supporting documents.
The documentation pack contains a one-page summary and the supplied company registration, insurance and technician qualification records. Each document is available for download.
The original documents remain the authoritative records. Insurance cover is subject to the insurer's Policy Wording and Schedule.
06 / Terms and privacy
Terms of trade.
Privacy provisions.
The following terms address the agreement, payment, service arrangements and the handling of personal information.
Terms of tradeAgreement and service conditions.
Acceptance & term. This proposal, once accepted, forms the agreement between PestAside Auckland and the property owner for the annual programme described in chapters 01–03. The programme runs for twelve months from the first scheduled visit, with four quarterly visits.
Pricing & payment. All pricing is in New Zealand dollars and exclusive of GST unless stated. The annual programme fee is $1,000 + GST ($1,150 including GST). Invoices are issued after each quarterly visit and are payable within 14 days. Emergency call-outs are additional at $495 + GST each, subject to assessment and the warranty terms in chapter 04. Call-out charges, additional treatment and excluded work require approval before proceeding.
Validity. This proposal and its pricing are valid for 30 days from the date of issue. After that, pricing may be reconfirmed.
Access & preparation. Please provide reasonable access to the property and its exterior on the agreed service date. Pets should be secured and treated areas cleared in accordance with advice provided before the visit. Please give as much notice as practicable for rescheduling, preferably at least 24 hours.
Cancellation. The programme may be cancelled by giving 30 days' written notice. Work already performed and any agreed specialist treatments remain payable.
Liability & warranty. Public liability cover is held with NZI ($1,000,000), currently renewed to 19/09/2027. The six-month service warranty applies as described in chapter 04. Nothing in these terms limits rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993 where it applies.
Governing law. This agreement is governed by the laws of New Zealand.
PrivacyCollection, use and retention of personal information.
PestAside collects only the information needed to prepare, deliver and document this proposal and the resulting service: your name, the property address, contact details, acceptance records and service reports.
This information is used to deliver the programme, maintain treatment records and issue invoices. Personal information is not sold. It is shared only as necessary for service administration, including with payment providers, or as required by law.
Records are retained only for as long as required for their purpose, in accordance with the Privacy Act 2020 (New Zealand). Requests to access or correct personal information, or to cease further contact, may be submitted to contact@pestaside.co.nz.
Proposal 18-HBR-2026-01 · PestAside Auckland, New Zealand · contact@pestaside.co.nz
Proposal review
Review the annual programme.
18 Herne Bay Road · Four quarterly visits · $1,000 + GST annually